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Yes. Constellation will mail several informational packets to the groups of customers. They will explain the program rate, terms and conditions and means of enrollment.
The following are the types of information packets sent to residents:
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Constellation will always try to accommodate residents should they wish to enroll after the initial enrollment period. However, Constellation reserves the right to decline late enrollments depending on market conditions. If enrollment remains open, you may enroll by calling Constellation directly at 1-844-467-4294.
Yes, however your supplier may charge an early termination fee. All residents should check the terms and conditions of their current contract for more information
Yes. During the initial enrollment, any eligible resident that does not receive an Opt-Out Notice may contact Constellation directly at 1-844-467-4294 or online on the Constellation website to enroll in the program.
No, by law there are certain limitations on eligibility. All of the current participants in our City’s program will receive a notice of the new program rates, terms and conditions and continue to be eligible. Newly eligible residents or businesses must be located within the Barberton City limits. Furthermore, they must have received an Opt-Out Notice from Constellation.
Here are the criteria for new member eligibility:
The new 24-month fixed rate for our program begins with November 2017 gas flow (December bill cycle) and is $3.45 / Mcf through your November 2019 bill cycle. This rate compares very favorably to offers residents can find on their own and unlike many offers, our program has no penalty if you decide to leave early.
Customer switching takes place when meters are read. Therefore, your start date for the new rate will depend on when Dominion Energy Ohio (DEO) reads your meter. Your service from Constellation is expected to begin with gas flowing in November 2017.
No. Enrollment in the program is free and you need not take any action. You only need to be eligible to participate. Please refer to the eligibility criteria shown in the other FAQ questions in this section.
Yes. If you are on budget billing you will remain on budget billing. (Note: Dominion Energy Ohio (DEO) calculates your monthly budget amount each month by summing your total delivered gas cost on a rolling 12-month basis and dividing that total by average monthly usage in the same 12-month period.)
No. For your convenience, you will continue to receive only one bill from Dominion Energy Ohio (DEO). It will show DEO’s delivery charges and the supply charge amount owed Constellation. DEO continues to read your meter, issue monthly bills and responds to all service calls.