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1. Can I enroll after the initial enrollment period?

Constellation will always try to accommodate residents should they wish to enroll after the initial enrollment period. However, Constellation reserves the right to decline late enrollments depending on market conditions. If enrollment remains open, you may enroll by calling Constellation directly at 1-844-467-4294.

2. Can I enroll even if I currently purchase my gas from another supplier?

Yes, however your supplier may charge an early termination fee. All residents should check the terms and conditions of their current contract for more information

3. Can I enroll if I do not receive an Opt-Out Notice?

Yes. During the initial enrollment, any eligible resident that does not receive an Opt-Out Notice may contact Constellation directly at 1-844-467-4294 or online on the Constellation website to enroll in the program.

4. Is everyone eligible for the program?

No, by law there are certain limitations on eligibility. All of the current participants in our City’s program will receive a notice of the new program rates, terms and conditions and continue to be eligible. Newly eligible residents or businesses must be located within the Barberton City limits. Furthermore, they must have received an Opt-Out Notice from Constellation. 

Here are the criteria for new member eligibility: 

1. You must reside in the Dominion East Ohio service territory
2. You must reside inside the Barberton city limits
3. You must not have already chosen a natural gas supplier on your own
4. You must not be a PIPP (percentage of income payment program) customer
5. You must not be in arrears on your bill payment
6. You must not be a mercantile customer (natural gas commercial accounts using over 500 Mcf / year)

5. What is my price for gas?

The new 24-month fixed rate for our program begins with November 2017 gas flow (December bill cycle) and is $3.45 / Mcf through your November 2019 bill cycle. This rate compares very favorably to offers residents can find on their own and unlike many offers, our program has no penalty if you decide to leave early.

6. When does the new rate start?

Customer switching takes place when meters are read. Therefore, your start date for the new rate will depend on when Dominion Energy Ohio (DEO) reads your meter. Your service from Constellation is expected to begin with gas flowing in November 2017.

7. Will it cost me to join the program?

No. Enrollment in the program is free and you need not take any action. You only need to be eligible to participate. Please refer to the eligibility criteria shown in the other FAQ questions in this section.

8. Can I remain on budget billing?

Yes. If you are on budget billing you will remain on budget billing. (Note: Dominion Energy Ohio (DEO) calculates your monthly budget amount each month by summing your total delivered gas cost on a rolling 12-month basis and dividing that total by average monthly usage in the same 12-month period.)

9. Will I get two bills?

No. For your convenience, you will continue to receive only one bill from Dominion Energy Ohio (DEO). It will show DEO’s delivery charges and the supply charge amount owed Constellation. DEO continues to read your meter, issue monthly bills and responds to all service calls.

10. Will I receive anything in the mail?

Yes. Constellation will mail several informational packets to the groups of customers. They will explain the program rate, terms and conditions and means of enrollment. 

The following are the types of information packets sent to residents:

1. An Opt-Out Notice will be sent to current members and residents who have not selected a supplier on their own. By law these customers supplied through Dominion Energy Ohio’s Standard Choice Offer (SCO) are eligible to be automatically aggregated and added to the program. Customers would need to Opt-Out if they do not want to participate. 
2. A similar letter will be sent to residents who are currently supplied by other marketers. If these customers would like to participate in the community’s program they will need to contact Constellation to enroll.